Everyday Comfort & Fabric Care
Is your merino wool machine-washable?
Yes!
Our everyday merino apparel is designed for busy families. Most of our core pieces are machine-washable on a cold, gentle cycle, allowing you to enjoy the natural warmth and breathability of premium merino without high-maintenance laundry routines.
🧼 Washing Tips: For best results, use a cold gentle cycle and a pH-neutral wool wash. Read our full step-by-step guide: How to Wash Merino Wool Kids Clothes.
Do you offer organic cotton or non-wool options?
Yes!
In addition to our merino wool collection, we also craft items using soft, premium organic cotton (such as our kids organic cotton crews and hoodies).
We also offer hybrid pieces like our East Coast Hoodies, which combine cozy merino with organic cotton hood linings and organic cotton cuffs. This ensures gentle cotton touches sensitive skin around the neck and wrists—ideal for children who find wool texture sensitive!
Do you offer 100% untreated / non-Superwash wool?
Yes! For wool purists looking for non-Superwash garments in their natural state, we offer dedicated 'HW' (Handwash Only) options:
- Custom Untreated Pieces: You can select an HW-labeled fabric when ordering through our Mid-Heavy Weight Custom Top or Leggings listings. (Note: Ready-made thermal sets marked HW typically pair an HW top with a machine-washable bottom, so custom ordering is the best route for an all-HW outfit).
- Hand-Dyed & Felted Collections: Our felted organic diaper covers, felted hats/mitts, and hand-dyed rainbow gear are also 100% untreated Handwash Only pieces.
How do you source your fabrics?
We carefully curate high-quality merino wool knits from a select group of ethical mills across Australia, New Zealand, Poland, and the USA.
Depending on the garment, our collection includes ZQ Certified merino for select base-weight layers, specialized Australian-milled knits for heavy-weight pieces, premium handwash fabrics, and rescued high-end deadstock knits. Every material is selected for skin comfort and high ethical standards.
Sizing & Fit
How do I choose the right size?
All of our garments feature a comfortable unisex, gender-neutral fit. Size charts are provided directly on each product listing.
Finding Your Fit: Chart numbers reflect flat garment dimensions rather than body measurements. To select your size, lay a favorite well-fitting garment flat, measure across the chest and length, and match those dimensions to our chart.
How do your adjustable leggings and extended-wear sizing work?
All of our adjustable leggings and cuffed bottoms are specially crafted for extended multi-season wear across multiple growth spurts!
- Fold-Over Ankle Cuffs: Generous cuffs roll up when your child is smaller and unroll as they grow taller, adding inches of extra wear length over time.
- High, Rollable Yoga Waistbands: Elastic-free waistbands sit comfortably high to cover backs and tummies for extra cozy warmth, and can be rolled up or down to adjust torso coverage and fit as your child grows.
Because superfine merino wool has natural stretch and recovery, one pair of our adjustable leggings typically lasts through 2–3 standard clothing sizes, offering amazing long-term value for growing kids!
What is the difference between Youth Size 14 and Adult XS?
Our sizing progresses smoothly from youth to adult. Youth Size 14 and Adult XS feature very similar chest widths, with Youth sizes proportioned slightly shorter in sleeve and body length for growing kids.
Shipping & U.S. Orders
How do studio turnaround time and courier shipping estimates work?
To ensure your order arrives on time—especially during the holiday season—please keep both studio turnaround and transit times in mind:
- Studio Turnaround Time: Ready-to-ship items dispatch within 1–2 business days. Custom "make-your-own" pieces are cut and sewn to order, with current crafting timelines listed on each product page.
- Courier Shipping Estimates: Shipping transit times provided at checkout are automated estimates generated directly by shipping carriers (such as Canada Post, UPS, or USPS). While couriers aim for these delivery windows, actual carrier transit times are beyond studio control once dispatched.
🎄 Holiday Shopping Tip: During peak holiday seasons, we strongly recommend placing orders early to allow ample time for both handcrafted studio production and seasonal postal delays!
Do you offer local pickup on Vancouver Island?
Yes!
We offer contactless local pickup at our home studio in North Saanich, BC for local customers.
- How Pickup Works: When available, select 'Local Pickup' at checkout. You will receive an email notification with pickup address instructions as soon as your order is handcrafted and ready.
- Seasonal Availability Note: Because pickup is hosted at our home studio, local pickup availability follows studio operating schedules and weather conditions. If local pickup is temporarily turned off (e.g., during severe weather, studio closures, or vacation periods), the option will be hidden at checkout and standard shipping will apply.
Do you ship to the United States? Will I owe extra duties?
Yes!
We ship directly across the United States. Every clothing piece is individually cut and sewn in-house in our small Canadian home studio.
Because we craft most of our apparel using premium imported merino wool knit fabrics, U.S. border regulations apply import duties to merino wool items entering the country. To keep things completely simple and transparent, all U.S. duties and taxes are calculated and collected directly at checkout on www.merino.shop—so your handcrafted order arrives at your door with zero surprise fees or postage-due bills.
What are the benefits of ordering directly on www.merino.shop?
Ordering directly through our main website gives you the complete TK Clothing Studio experience!
- Complete Custom Selection: Access to all custom listings, fabric combinations, and 100% untreated (HW) options.
- Seamless U.S. Duty Pre-Payment: Automated real-time duty calculations at checkout for stress-free delivery.
- Flexible Payment Options (Interac e-Transfer): For Canadian orders, we offer Interac e-Transfer at checkout—a wonderful way to support an independent home studio by reducing payment processing fees!
- Direct Maker Communication: Direct line to Rebecca (me!) for custom sizing advice and special order requests.
(Note: While we maintain a curated selection on Etsy for marketplace shoppers, www.merino.shop is our primary home for full customization, direct customer care, and automated U.S. duty checkout).
🚚 Need full shipping details? View our complete Shipping & Local Pickup Policy for dispatch timelines and local Vancouver Island pickup info.
Handcrafted Studio Policies
What is your return, exchange, and final sale policy?
We want you to love your handcrafted items! Here is a quick summary of our studio return terms:
- Eligible Items: We accept returns or exchanges on new, unworn, and unwashed items within 14 days of delivery. Buyers are responsible for return shipping costs.
- Final Sale Items: Custom/made-to-order garments, diapering items (covers, liners, trainers), underwear/trunks, clearance/sale items, sample packs, and wool laundry care products are Final Sale and cannot be returned.
- Duties & Shipping Fees: Original shipping fees and any import duties collected at checkout are strictly non-refundable, as duties are remitted directly to customs authorities.
📄 Need complete details? Read our full, official Return & Refund Policy for step-by-step instructions and cross-border return guidelines.
